Refund Policy

Requesting a review

Open an authenticated support ticket as soon as possible and include the order or transaction identifier, product, date and a clear description of the problem. Never include a wallet private key, password or Discord bot token.

Normally eligible

• A confirmed duplicate charge for the same intended purchase.
• A confirmed payment that YouKero failed to credit or fulfil after a reasonable investigation period.
• A digital package that is materially different from its product description and cannot be corrected.
• A hosted service that could not be activated because of a verified YouKero platform fault, provided no meaningful service was delivered.

Normally not eligible

• Change of mind after a digital download, source delivery or meaningful service use, except where mandatory law says otherwise.
• Failure caused by an invalid token, missing Discord permission, customer configuration, banned Discord application or unsupported third-party change.
• Crypto sent on the wrong network, to the wrong address or for an incorrect amount where YouKero displayed correct instructions.
• Renewal charges that were clearly scheduled and not cancelled or disabled before processing.
• Suspension caused by a breach of the Acceptable Use Policy.

Digital content and cancellation rights

Digital products can be delivered immediately after confirmed payment. Where applicable law grants a withdrawal or cancellation right, YouKero will honour it. That right may be limited after download or performance begins only where the law permits and any required consent or acknowledgement has been obtained.

Outcome and method

After review we may correct the delivery, restore service, issue internal credit or refund through an available method, depending on the problem and applicable law. Crypto refunds may require identity, ownership and destination checks and may be reduced by unavoidable network fees where lawful and clearly disclosed.